Answers to the most frequently asked questions about our products and services can be found here.
Got a question?
Answers to the most frequently asked questions about our products and services can be found here.
Frequently Asked Questions
Sagging Skin Elastcity
Most LED devices lose the majority of their power before it reaches the skin - up to 95% of LED light simply bounces off the surface. Laser light behaves differently: because it's coherent, polarised and monochromatic, it stays concentrated and intense rather than scattering at the surface.
That's the structural reason LED can feel warm without visibly firming the skin, while a true Laser is built to deliver a visibly firmer, tighter-looking result.
Yes. The LYMA Laser's Lens Technology uses a double-diffused lens that removes heat from the beam before it reaches the skin. Because there's no heat, it's safe to use around the eye area and on all skin tones, without the risk of thermal or pigmentation-related irritation that can come with heat-based devices, and without downtime.
They work in different ways. Fillers add volume from the outside; the LYMA Laser works with the skin's own natural processes to visibly renew and firm its appearance over time.
It's an FDA-cleared, clinic-grade device designed for daily use at home, with no needles, no downtime and no numbing required. It won't replicate an in-clinic procedure overnight, but it's built to improve the skin's appearance over time rather than temporarily disguise its loss.
The best way to track this is with the LYMA App's skin scan feature. Take your first scan before you start, then scan again every 30 days in the same lighting, angle and time of day, so the comparison is accurate. Most users see a visible difference in firmness and tightness by day 30, the App gives you measurable metrics as well as comparison photographs.
To stay consistent, log each session as you go: after completing your Laser session, tap the circle next to the Routine on the Home Screen, or use the Mark As Complete button at the bottom of the Routine page. Keeping your Routine up to date makes it easier to see how your scan results line up with your actual usage over time.
Skin ageing does not stop, so maintaining results means maintaining use, in the same way that stopping strength training eventually loses you the muscle you built.
The Laser is designed to be a daily, ongoing part of a skincare routine rather than a single fix, once you have the results you’re happy with you can switch from daily use to two of three times a week.
Yes. Instalment payment options are available through Klarna and Splitit, which allow you to spread the cost of your purchase:
Klarna: Pay over up to 3 months (subject to approval)
Splitit: pay up to 12 months (subject to approval)
Your LYMA Laser is backed by a 2-year warranty, so you're covered from day one. You'll also have direct access to our dedicated Concierge team for bespoke advice and consultations, via email, live chat or WhatsApp, whenever you have a question about your routine or results.
And the LYMA App keeps you supported day to day: it tracks your treatments, monitors your progress through AI-powered skin analysis, and sends personalised routines and reminders to help you stay consistent.