Answers to the most frequently asked questions about our products and services can be found here.
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Answers to the most frequently asked questions about our products and services can be found here.
Frequently Asked Questions
Laser PRO Charging Cable
Before using the Laser PRO, ensure the device is fully charged.
When your Laser PRO’s battery power is running low, the white status light will flash continuously to indicate the battery requires charging.
To charge your Laser PRO, simply attach the charging lead and plug the USB cable into your power outlet. A slowly flashing red light on the charging cable indicates that the device is charging correctly.
The battery will automatically charge itself to maximum capacity. Depending on how much power is in the battery at the time of charge, this can take up to four hours. When the three status lights in the optical lens of the device all light up red, the battery is fully charged.
Once charged detach the charging cable. Never switch on the LYMA Laser PRO with the charging cable attached.
If the battery does not fully charge or does not hold its charge, please contact PRO Concierge.
The battery in your Laser PRO will automatically charge itself to maximum capacity. Depending on how much power is in the battery at the time of charge, this can take up to four hours. If you want to ensure optimal battery life, charge your device each time you use it. When the three status lights in the optical lens of the device all light up red, the battery is fully charged and ready for use.
Once charged detach the charging cable. Never switch on the LYMA Laser PRO with the charging cable attached.
If the battery does not fully charge or does not hold its charge, please contact PRO Concierge.
No. The Laser PRO should not be used while charging.
If your Laser PRO Charging Cable is not functioning as expected, first check the connection at both the device and power source ends. If the issue persists, contact LYMA Concierge - the team can advise on a replacement cable to ensure your device continues to perform at full power.