Welcome to FAQs.

Answers to the most frequently asked questions about our products and services can be found here. To get started, select a category below or use the search to find what you are looking for.

Where can I find my Member ID?

Your 6-digit LYMA Member ID can be found on the front of your LYMA authenticity card, which was included in your starter kit. If you have misplaced your card or require assistance, please contact a member of our concierge team by clicking here. if you have purchased LYMA from the website directly you will be automatically set up and you don’t need to activate your account.

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To celebrate International Women's Day, we'll donate £25 from the sale of every Starter Kit to the Prince's Trust today.