Welcome to FAQs.

Answers to the most frequently asked questions about our products and services can be found here. To get started, select a category below or use the search to find what you are looking for.

I received my starter kit as a gift, how do I subscribe to LYMA or order monthly refills?

If you were gifted a LYMA starter kit, you will need to activate your account by clicking here. Once active you will be able order monthly refills and manage subscriptions. If you have misplaced your authenticity card or require assistance, please contact a member of our concierge team by clicking here.

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To celebrate International Women's Day, we'll donate £25 from the sale of every Starter Kit to the Prince's Trust today.