I'm having trouble connecting or logging into the app

If you're unable to log in:

  • Verify you're using the correct email and password
  • Check your internet connection (Wi-Fi or mobile data)
  • Ensure the app has permission to access the internet (check device settings)
  • Try resetting your password using the "Forgot Password?" link

If the issue continues, there may be a temporary server issue. Wait a few minutes and try again, or contact our Concierge Team for assistance.