Welcome to FAQs.

Answers to the most frequently asked questions about our products and services can be found here. To get started, select a category below or use the search to find what you are looking for.

When will my refund be processed?

Assuming item(s) are in good condition we will process your refund on receipt. Refunds are made to your original payment method and, depending on your payment issuers policies, should be credited to your account within 10 days.

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To celebrate International Women's Day, we'll donate £25 from the sale of every Starter Kit to the Prince's Trust today.