Got a question?

Whilst we do not offer a money back guarantee or extended refund period, we are confident that after three-six months daily use of a minimum of 15 minutes per day with the accompanying LYMA Oxygen Mist and Glide, you should see a significant improvement, and continued use should see your skin issues resolve. The Laser has a 2 year warranty that protects it against any defects or damage. However, if you experience any problems beyond the initial 2 year warranty period, please do contact us directly and we will assist you.

We recommend that you use the LYMA Laser on a daily basis until you receive the effects you are looking for, while everyone is different and the amount of time it takes can differ based on skin condition, age and concern, we advise an average of 12 weeks. After this period you can switch to maintenance mode to keep up the results, we advise continuing to use the laser two or three times a week. For optimal results, For optimal results, prepare the skin with the LYMA Oxygen Mist and Glide when using the Laser.

The LYMA Laser is completely safe, its patented lens technology diffuses the laser light into thousands of tiny cold energy sources. Each one optimised to regenerate your skin at a cellular level deep within the dermis with no risk of pain, burning or redness.

Yes. Darker skin tones and melanin rich skin contain more pigment, which when used with traditional laser treatments, can cause burning and scar more easily. The Low Level LYMA Laser does not damage the skin in any way, instead, it regenerates skin naturally, is completely painless and has no post treatment discomfort or redness.

The LYMA Laser is manufactured in the UK from medical grade components – tested to last 10 years and comes with a two year worldwide full replacement warranty.

Due to slight differences in regional regulation the LYMA Laser incorporates either red or blue power indicators, however both use the same game changing technology: Near-infrared invisible Low Level Laser Light to reach deep down into the dermis to rejuvenate, plump, tighten and smooth skin.

Yes, the LYMA Laser will help your skincare to penetrate deeper in two ways. As the laser does not damage skin, it’s not in recovery mode and will therefore respond to other skincare protocols much better. Also, the increase in collagen and the anti-inflammatory effects of the laser, will help your skin to benefit from the active ingredients in your skincare.

The LYMA Laser will not cause fat loss in the face. The deep penetrative cold laser light reaches the base layer of the skin and will actually stimulate collagen production meaning the skin will look healthier.

The LYMA Laser is complete with a two year warranty and is made from medical grade components with an expected lifespan of ten years.

The LYMA Laser marks the first time a laser of this transformational power can be safely used outside a clinic, able to treat more skin conditions than any other at home device. The LYMA Laser is able to safely reach the mitochondria in the deepest layers of the skin, fat and muscle tissue to increase cellular renewal and encourage cellular growth and repair. To contextualise, this technology is up to 100x more powerful than LED.

Unlike clinic treatments which work by damaging the skin to provoke collagen production the LYMA Laser is a coherent light source which regenerates skin cells without damaging them. Darker skin tones have more pigmentation and scar more easily which is why laser treatments have not been recommended - until now.

Unlike clinic treatments which work by damaging the skin to provoke collagen production the LYMA Laser is a coherent light source which regenerates skin cells without damaging them. Darker skin tones have more pigmentation and scar more easily which is why laser treatments have not been recommended - until now.

Unlike clinic treatments which work by damaging the skin to provoke collagen production the LYMA Laser is a coherent light source which regenerates skin cells without damaging them. Darker skin tones have more pigmentation and scar more easily which is why laser treatments have not been recommended - until now.

Unlike clinic treatments which work by damaging the skin to provoke collagen production the LYMA Laser is a coherent light source which regenerates skin cells without damaging them. Darker skin tones have more pigmentation and scar more easily which is why laser treatments have not been recommended - until now.

The LYMA Laser will work on the majority of scars, including keloid. Older, very prominent raised keloid scars will take time to soften and flatten but we advise customers to perservere as they will get the results they are looking for but it may take up to six months. If you're unsure if the LYMA Laser will work on your specific skin concern do contact Concierge, we are here to help.

You'll find case studies of using the LYMA Laser on scars in our journals including this case study on smoothing acne scars.

The LYMA Laser has engineered the power of a 500mW near infrared cold laser coherent light for home use. The laser makes photo biomodulation possible for at home use, this is the process of inducing the regeneration of tissue by the application of light energy. In addition to being polarised, laser light, when interacting with living tissue, exhibits a phenomenon called speckle, which amplifies the intensity of the stimulus making it effective at inducing the regenerative processes through the entire depth of its penetration. This is not the case with LED-based light sources which loses effectiveness as it penetrates tissue.

The power of the LYMA Laser remodels the skin from the base layer up through the dermis smoothing wrinkles and imperfections and adding a healthy glow.

There have been hundreds if not thousands of medical papers written since the 1960’s on the effects of the LYMA Laser’s technology - low-level laser photobiomodulation. The science is well established, however, up until now an effective device hasn’t been available to achieve these results in the home environment. For conditions such as dyschromias, acne vulgaris, wound healing and body contouring almost all the plausible peer-reviewed evidence uses LYMA’s technology as the light source. The problem is that laser light has not been readily accessible in the home. Until now.

Yes the LYMA Laser is complete with a two year warranty and is made from medical grade components with an expected lifespan of ten years.

The LYMA Laser will not affect tattoos in anyway, it will not remove them.

Yes the LYMA Laser is the perfect aftercare solution for those having in-clinic treatments as it soothes the skin, helps fade bruising and swelling and can minimise inflammation.

No, at the moment you will need to place two separate orders for the Laser and Supplement Starter Kits. If you use the same email address these will be linked to one account so going forward you can control your orders and subscriptions in one place.

Laser radiation shouldn’t be confused with radio waves, microwaves or the ionizing x-rays or radiation from radioactive substances such as radium. Laser radiation isn’t harmful and behaves like ordinary light in its interaction with the body. The LYMA Laser is completely safe for home use.

As a general rule we advise people should use the LYMA Laser daily for around 15 minutes on each treatment area for three months to see maximum results, and then twice weekly to maintain these results. Using the LYMA Laser on older scars and on more mature skin may mean longer daily sessions and using the laser of a longer period. Concierge is available to help devise a bespoke skincare protocol.

Yes, absolutely. Unlike traditional lasers, the LYMA Laser optimises skin renewal for all skin types and skin tones, including dark skin tones.

The LYMA Laser is completely safe, its unique lens diffuses the powerful 500mW coherent light to make it able to regenerate cells with no damage, no pain and absolutely no chance of burning the skin.

The LYMA Laser can be used to treat skin conditions on people of all ages, although we recommend only adults should operate this device. Always keep out of reach from children.

Yes, the LYMA Laser’s unique ultra-diffused lens makes it safe to treat around the delicate eye area without posing any damage to the retina. This is unique to the LYMA Laser and unlike many clinic treatments no goggles are required. We do advise those with pre-existing eye conditions to gain expert medical advice before adding any new treatments to their regime.

You should store the LYMA Laser at room temperature. The device must be protected from humidity, excess heat and dropping. The LYMA Laser has been created to be portable and we provide a travel pouch to allow it to be transported safely in handbags and luggage.

If used for 15 minutes daily, it is advised to charge the battery weekly to maintain optimal power. At constant use the battery should last for two hours.

The LYMA Laser battery will last up to 500 charging cycles. If you have any problems with your battery get in touch with Concierge, the team is here to help.

The LYMA Laser should only be used with the provided LYMA battery. Other batteries may cause damage.

Charging the battery is very simple, when the battery is fully charged, all lights on the battery charging unit will be lit up in blue. When the battery is charging some of the status lights will flicker as the battery continues to charge.

The battery will automatically charge itself to maximum capacity. Depending on how much power is in the battery at the time of charge, this can take up to four hours. When the battery is fully charged, all lights on the battery charging unit will be lit up in blue. When the battery is charging some of the status lights will flicker as the battery continues to charge.

No, the LYMA Laser isn’t waterproof. You should clean the device with a damp cloth. It should not be used in the shower or near water.

You should wipe the LYMA Laser after each use with a damp cloth or cleansing wipe.

The LYMA Laser has been engineered to be easy to use and needs no technical or clinic experience. Simply place the LYMA Laser flat onto your skin and glide over the area you wish to treat. You'll find how to use information on the How To Use pages on our website and introductions in your LYMA Laser Starter Kit.

We recommend using the LYMA Laser daily for a minimum of 12 weeks and a couple of times a week thereafter to maintain results. The reason you need to use daily until you achieve your desired results, is that the LYMA Laser technology works by switching on cells that had died as part of the natural ageing process, which empowers the skin to behave as it did when you were younger. In order to fully transform the skin, you need to ‘switch on’ the maximum number of cells, which in turn exponentially increases collagen production. Skin is renewed from the base layer up to smooth wrinkles, increase elasticity, redistribute pigmentation, and heal scar tissue.

The LYMA Laser is the breakthrough beauty product of the decade. The first cosmetic laser to take a zero-damage approach to skin renewal. As there is no damage to the skin, there is no risk of overuse.
We recommend you use for a minimum of 15 minutes daily for each treatment area (e.g., face, neck, décolleté, knee). Although the LYMA Laser cannot be overused in terms of inflicting any damage to the skin, anything longer than one hour’s daily use per treatment area will not earn any further benefit.

The LYMA Laser has been created to be used with the LYMA Oxygen Mist and Glide as a complete skin renewal protocol, able to target all layers of the skin, from the surface to the fat and muscle underneath. The LYMA Laser penetrates all the way down to the muscle and fat underneath the skin. The Oxygen Mist’s pure active, stabilised oxygen deeply penetrates the skin while the Oxygen Glide’s patented Glycerin and highest quality, absorbable Hyaluronic acid hydrates, firms and smooths while dynamically facilitating the Laser’s capability to transform skin.
LYMA Supplement strengthens beauty benefits and inflammation from within, together the LYMA Laser and LYMA Supplement are an unbeatable combination.

The LYMA Oxygen Glide has been formulated to optimise the results of the LYMA Laser and the LYMA Oxygen Mist.

LYMA Oxygen Glide incorporates a powerful combination of patented Glycerin, Hyaluronic Acid and Magnolia extracts to deliver instant, deep hydration, increased collagen, significantly improved firmness and more even skin tone. The LYMA Laser could be used without the Oxygen Mist and Glide, but these two products allow your skin to benefit from its full power and will give better results.

The LYMA Oxygen Mist and Glide should be used with the LYMA Laser to maximise the device's efficacy and results. The skincare is sold as a set and you can subscribe to receive a monthly delivery. You can also order single or double packs online, simply log into your account to subscribe or buy.

There are three stages to prepare the skin for optimal use of the LYMA laser. Spritz six pumps of LYMA Oxygen Mist onto each area you wish to treat. Allow to sink into the skin and follow with six pumps of the LYMA Priming Serum.

Glide the Laser slowly over the skin for a minimum of 15 minutes per treatment area. Next, dampen the sponge in water and carefully remove the product in a circular motion. Rinse well and leave the sponge to air dry. Continue with your normal skincare routine.

No. LYMA Oxygen Mist has a different chemical structure to H20. The mist contains oxygen to penetrate the skin and allow the power of the LYMA Laser to reach the deepest layers of the dermis. Oxygen is unable to penetrate the skin when presented in the form of spring water (H20), which is why we have formulated LYMA Oxygen Mist with 100% Active Stabilised Oxygen (ASO).

Presented in liquid form, the oxygen is easily able to penetrate the skin. We advise using the mist before using the LYMA Laser and as part of your regular skincare regime.

The LYMA Oxygen Mist is uniquely formulated with 100% active stabilised oxygen (ASO). Oxygen is the most important and effective antioxidant you can find anywhere in nature, and when skin cells receive enough oxygen they revitalise more efficiently, replace dead cells faster and improve skin elasticity.

The Oxygen Mist's key ingredient, ASO, is delivered in liquid form; enabling a targeted delivery system that floods skin with this critical antioxidant, accelerating cellular protection, blood flow and moisture retention.

Use the Active Mist before you use the LYMA Laser.

No. The LYMA Laser is not the same technology as used in laser hair removal and is safe to use on areas with hair.

We advise the LYMA Laser is used over clean prepared skin, however you can use it with a moisturiser which includes SPF protection which will not block the laser light.

Yes, you can use the LYMA Laser if you are using a topical retinol.

Yes, the LYMA Laser can be used after being exposed to the sun. The LYMA Laser can in fact help rejuvenate skin which has been damaged by over exposure to UVA and UVB rays.

The LYMA Laser can be used to regenerate and rejuvenate skin on all parts of the body however do not use the LYMA Laser over any areas associated with the following medical conditions, tumours, overactive thyroid, fungal skin infections, implanted pacemaker or melanoma. If you have concerns please visit your Medical Practitioner before using the device.

You can safely use the LYMA Laser if you are pregnant, however should not be used over the abdominal area.

The LYMA Laser is perfectly safe to use on areas of the skin that have been treated with muscle relaxant injectables or fillers. The LYMA Laser can help calm inflammation and speed up post surgical recovery.

The LYMA Laser operates with a coherent light source which is very different to IPL which stands for Intense Pulsed Light, and is used to treat wrinkles, spots and unwanted hair. While IPL can be uncomfortable the LYMA Laser operates without causing any cell-damage or pain whatsoever. You can read more about the differences in these treatments HERE

The LYMA Laser is an at home device which has been engineered to work without damage to cells, while retaining the power and effects you may expect from a clinic treatment.

LED can stimulate the epidermis (the top layer of skin) towards epidermal turnover which can have an effect on smoothness and help to even out skin tone. However, the skin isn’t uniform in terms of its structure to the top layer to the bottom layer. Wrinkle reduction has to be targeted from the bottom layers, and there is no evidence to say what benefits LED is able to effect at the base layers of the skin. The LYMA Laser is 100 times more powerful than LED and will give a longer lasting result. You can read more about the difference in LED and laser light here.

To a certain extent, micro current electric is a crude way of doing the same thing LED light does which is energy exchange at a cellular level. They don’t have the potential breadth of cellular effect that light imparts on cells. Microcurrent is an unsophisticated way of energy exchange and energy exchange dissipates in the form of heat. It works by micro changes and intracellular temperature levels that induce physiological effects.

There are so much to the properties of light that are just being to be understood, not in terms of what it looks like, or its colour, it’s not about energy density of which that light is absorbed by things around them. It does seem that laser light has peculiar properties like laser speckles that seem to induce these cellular and sub cellular effects in a very particular way that there isn’t really the evidence that back up suggestion that LED light does the same. We continue to work with our science team to explore and understand more about the power of the LYMA Laser.

LED can stimulate the epidermis (the top layer of skin) towards epidermal turnover which can have an effect on smoothness and help to even out skin tone. However, the skin isn’t uniform in terms of its structure to the top layer to the bottom layer. Wrinkle reduction has to be targeted from the bottom layers, and there is no evidence to say what benefits LED is able to effect at the base layers of the skin.

The main difference between LED devices and the coherent light from the LYMA laser is that the laser light is more deeply penetrative and doesn’t lose energy with penetration like non coherent light. This means it’s able to have different physiological effects at a deeper penetration, so you’re still able to induce physiological effects all the way through the dermis as the laser does not loose efficacy as it penetrates through the layers. You can read more about the differences with light devices HERE.

The following protocol should be used daily until you have received the results you are looking for, for keloid and older scars you may need to use the LYMA Laser for longer than the average three month treatment cycle. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.

2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.

3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated. Follow this video tutorial HERE to understand how best to use the LYMA Laser on scars.

4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

The following protocol should be used daily for three months. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.

2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.

3. Slowly glide the LYMA Laser over the area you are treating for 15 minutes. Follow this video tutorial HERE to understand how best to use the LYMA Laser on fine lines and wrinkles.

4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

The following protocol should be used daily for three months. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

The following protocol should be used daily until you have received the results you are looking for, this can take up to 12 weeks. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

Hypertrophied fat cells, (fat cells enlarged by fat storage) release their stored fat when stimulated by the Laser. However, there’s no evidence that it damages healthy fat cells or causes fat cells that are not enlarged by fat storage to shrink. This means the Laser will effectively sculpt fat storage sites such as the thighs and around the abdomen but will have zero effect on healthy fat cells in the face.

The below protocol should be followed daily for three months. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

The following protocol should be used daily until you have received the results you are looking for, this can take up to 12 weeks. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.

The following protocol should be used daily until you have received the results you are looking for, this can take up to 12 weeks. After which you should follow twice weekly to maintain results. Don’t forget to take a picture of the area you are treating to compare results as you progress along your journey.

1. Spray six pumps of the LYMA Oxygen Mist over the area you are treating.
2. Dispense six pumps of the LYMA Oxygen Glide over the treatment area.
3. Hold the LYMA Laser for three minutes per area, then move to the next area to be treated.
4. Dampen the sponge in water and carefully remove the Oxygen Mist and Glide product using a circular motion. Rinse well and leave the sponge to air dry.