Welcome to FAQs.

Answers to the most frequently asked questions about our products and services can be found here. To get started, select a category below or use the search to find what you are looking for.

Shipping

What should I do if I’m not a home when delivery is scheduled?

You can re-arrange delivery with DHL. Please contact DHL directly using the tracking information provided.

How long does shipping take?

All orders are shipped as fast as possible, Monday to Friday from the UK. International orders are sent by DHL Worldwide Express. Please be aware that shipping time varies by country, so please allow up to 7 days for delivery. Some destinations may require additional customs clearance and duty surcharges.

How can I check the status of my delivery?

You can check the status of your delivery using the DHL tracking information sent to you once your package is dispatched.

Is there any duty applied to international shipping?

Yes, this changes subject to where you are located. Within the UK and EU all taxes and duties are paid and there are no additional charges. All other regions taxes and duty may apply. Please check your local customs website to confirm.

What courier partner do you use?

We use DHL Express as our global shipping partner. Orders in the UK are shipped with Royal Mail.

Is shipping included?

Yes, shipping is included for all deliveries worldwide.

What countries do you ship to outside of the UK? 

We ship to over 100 countries. To confirm availability, please select your country at the checkout process and you will be advised is this is available.

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