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Payment & Returns

When will my refund be processed?

Assuming item(s) are in good condition we will process your refund on receipt. Refunds are made to your original payment method and, depending on your payment issuers policies, should be credited to your account within 10 days.

How do I return an item?

This returns policy applies to products bought directly from our website. If you have purchased products from anywhere else then please contact them directly. We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging with the hygiene seal unbroken. Please contact concierge@lyma.life to arrange to return your item.

How to claim a refund?

We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging with the hygiene seal unbroken. Please contact concierge@lyma.life to arrange to return your item.

If I’m not happy with my LYMA products can I get a refund?

All LYMA products are proven to deliver results. LYMA Concierge are here to advise you on how to get the best out of your LYMA journey, tailoring your routine to your desired outcome and providing a helping hand along the way. We advise you to take advantage of this and contact concierge@lyma.life.

We are happy to refund or exchange any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging with the hygiene seal unbroken. Please contact concierge@lyma.life to arrange to return your item.

What payment options do you accept? 

We accept all major credit, debit cards and Apple Pay. We also accept Splitit for the LYMA Laser. We do not accept PayPal.

Am I able to purchase more than one-month supply for delivery at one time?

Yes, you are able to order Supplement Starter Kits in various sizes for convenience, and refill packs in sizes up to 360 days supply. You can buy LYMA Skincare refill packs in 30 or 60 day sizes.

What is the cost of LYMA if I am outside the UK?

LYMA is available worldwide. Depending on your delivery address, you will be charged in either GBP, EUR or USD. Our prices include shipping buy you may be charged import duty depending on where you are based. Get in touch if you have more questions.

Splitit

Will a credit search take place?

No, Splitit uses your existing credit, there are no applications or credit checks that affect your credit score.

How can I pay for the LYMA Laser?

You now have the option to either pay in full for your LYMA Laser, or through Splitit you have the option to pay in 3, 4, 5 or 6 monthly instalments.

What if I have a problem with my LYMA Laser and I've paid with Splitit?

Don't worry if you have any issues our usual policies apply, we can issue partial refunds or replacements. Contact our Concierge team and they will be able to help you.

Will a credit search take place?

No, Splitit uses your existing credit, there are no applications or credit checks that affect your credit score.



Am I eligible for the Splitit instalment plan on the LYMA Laser?

Splitit is available for those who hold a valid credit card with the credit required available on their card. For more information on how the service works please visit https://www.splitit.com/shopper

How many payments will there be?

You now have the option to either pay in full for your LYMA Laser, or choose 3, 4, 5 or 6 monthly instalments.



How does Splitit work?

Splitit lets you use your existing credit to turn your payment into smaller instalments over time - with no interest, application, or fees.



The Ultimate Supplement

10 Powerful Ingredients, One Ultimate Formula

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The LYMA Laser

The world's most powerful at home beauty device

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