Welcome to FAQs.

Answers to the most frequently asked questions about our products and services can be found here. To get started, select a category below or use the search to find what you are looking for.

Supplement

Laser

Subscriptions

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Payment & Returns

Subscriptions

I received my starter kit as a gift, how do I subscribe to LYMA or order monthly refills?

If you were gifted a LYMA starter kit, you will need to activate your account by clicking here. Once active you will be able order monthly refills and manage subscriptions. If you have misplaced your authenticity card or require assistance, please contact a member of our concierge team by clicking here.

Where can I find my Member ID?

Your 6-digit LYMA Member ID can be found on the front of your LYMA authenticity card, which was included in your starter kit. If you have misplaced your card or require assistance, please contact a member of our concierge team by clicking here. if you have purchased LYMA from the website directly you will be automatically set up and you don’t need to activate your account.

I purchased my starter kit through another retailer, how do I subscribe or order monthly refills?

If you purchased your LYMA starter kit from one of our retail partners, you will need to activate your account by clicking www.lyma.life/activate. Once active you will be able order monthly refills and manage your subscriptions. If you have misplaced your authenticity card or require assistance, please contact a member of our concierge team by clicking here.

Am I able to pause my LYMA subscription?

Yes. You are able to pause your LYMA subscription at any time, for up to three months. To pause, sign into your online account at www.lyma.life/go and select the option to pause under ‘My subscription’.

When will I be charged for a LYMA subscription?

You will be charged on your renewal date which will be confirmed in your subscription confirmation email. Your first month subscription will start one week before you run out to ensure we have enough time to ship it to you.

Am I able to purchase the LYMA Supplement without the copper vessel?

Our aim is to immerse you in the full LYMA experience from the start of your journey. The copper vessel is intended to be displayed in your home or office as a daily reminder to take LYMA and acts as an ideal storage environment for the capsules. It is for this reason your initial purchase includes the copper vessel.

What is the cost of LYMA if I am outside the UK?

LYMA is available worldwide. Depending on your delivery address, you will be charged in either GBP, EUR or USD.

How do I add a LYMA subscription after purchasing a LYMA starter kit?

Adding a subscription is simple. Please sign in to your LYMA account and click ‘start’ under ‘My subscriptions’.

Can I trial LYMA without subscribing?

Yes, you are able to purchase a LYMA Starter Kit without a subscription by opting for the ‘one-off purchase’ on the buy page.

How much does a LYMA subscription cost?

Please check the buy page for costs in GBP, USD or EUR.

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Expected to ship Spring 2021